Frequently Asked Questions

UnderstandMyScan is a physician-led patient education and communication platform built specifically for breast centers. It combines a comprehensive breast imaging education library with co-branded digital resources, workflow-connected patient education, staff tools, clinical review, and ongoing content development.

It is designed to extend the care team's communication before, between, and after breast imaging encounters.

UnderstandMyScan is designed for breast centers, health systems, imaging organizations, and breast imaging programs that want to provide patients with clearer, more consistent breast imaging education.

The platform can support radiologists, navigators, technologists, schedulers, front-desk staff, and other members of the breast-care team.

No. The public education library is the most visible part of the platform, but a partnership can also include:

• Co-branding and breast-center-specific workflow materials
• MyChart and result-letter links
• QR cards, printed resources, and biopsy packet materials
• Staff communication tools and Staff Portal resources
• Ongoing physician clinical review, content maintenance, and expansion

The goal is to create patient education infrastructure around the breast center's existing care pathway.

The clinical education is authored and maintained by Sean Litherland, MD. Dr. Litherland is a board-certified diagnostic radiologist (ABR) with nearly two decades of breast imaging practice, including mammography, ultrasound, breast MRI, and image-guided breast procedures.

No. UnderstandMyScan extends the clinical conversation; it does not replace it.

The platform gives patients a trusted resource they can return to after appointments, when questions commonly arise. It reinforces the care team's explanation rather than providing an independent diagnosis or replacing clinical communication.

Educational resources can connect to communication touchpoints the breast center already uses, including MyChart messages, result letters, printed letters, QR cards, biopsy packets, post-procedure materials, breast-center webpages, and navigator or staff communications.

The platform is designed to fit around the breast center's existing workflow rather than requiring the organization to rebuild its workflow around UnderstandMyScan.

No patient-specific information is required to use the educational platform. Patients can access public education without uploading medical records, entering medical history, or creating an account.

Patient-specific clinical information remains within the health system's existing systems. Each organization determines its own vendor, privacy, security, legal, and contracting requirements.

The educational platform does not require access to the EMR to function. A breast center can connect existing communications to educational resources using normal hyperlinks, short URLs, and QR codes.

Examples include clickable MyChart links, URLs in result letters, QR codes in biopsy packets, and links from existing breast-center webpages. Any changes inside Epic, MyChart, or another clinical system remain under the health system's control. The approach is designed for low technical complexity without presuming an organization's internal review requirements.

Yes. Each institutional implementation can be customized to reflect the breast center's name, logo, colors, patient communication style, workflow, services, and educational priorities.

The goal is for the experience to feel like an extension of the breast center rather than a generic third-party health website.

The Staff Portal is an internal education and workflow-support resource designed to help the breast-care team communicate consistently. Resources can include approved talking points, patient scripts, navigator resources, scheduler guidance, technologist resources, biopsy preparation information, post-procedure instructions, onboarding materials, and links to appropriate patient education.

It is not designed to store patient records or patient-specific information.

No. UnderstandMyScan is intended to be a continuously maintained platform rather than a website that launches and gradually becomes outdated.

Launch is the beginning, not the finish line. Ongoing work can include physician clinical review, guideline-response updates, maintenance of existing education, 12+ new or substantially revised education pages annually, Staff Portal updates, workflow refinements, and additional educational formats or capabilities as priorities develop.

Yes. UnderstandMyScan can partner with multiple breast centers and health systems. The underlying physician-authored education library provides a common clinical foundation, while each institutional deployment is independently co-branded and adapted to that breast center's workflow, staff needs, and patient communication priorities.

Implementation is intentionally designed to minimize technical complexity. It can include a co-branded subdomain hosted and maintained by UnderstandMyScan, patient education pages, stable URLs and redirects, QR resources, approved communication copy, staff materials, and placement guidance.

The breast center controls changes within its own systems, branding approval, internal review processes, printing, and workflow implementation. Vendor, privacy, security, legal, contracting, and IT requirements are determined by the organization.

The relationship continues through clinical review, ongoing maintenance, content updates, new or substantially revised patient education, guideline-related changes, Staff Portal refinement, workflow improvements, and periodic review of future priorities.

The platform is designed to become more useful over time rather than remain static.

We start with a conversation about your breast center, current patient communication workflow, educational priorities, and where patients and staff most often need additional support.

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